Thank you for taking the time to bring this to our attention. We are very sorry to hear about your experience. We work hard to ensure our customers feel safe throughout their journey with us.
Kindly send an email to firstname.lastname@example.org with your contact number & time and date of booking. We will escalate the issue and carry out an internal investigation so as to ensure the appropriate disciplinary action is taken, in line with our procedures. We will contact you within five business days with an update on this case.