Please contact us on +356 21383838 so we can assist you in real time.
We would appreciate it if you could ensure that you did not have any missed calls from our driver who may have tried reaching out and waited the allotted time prior to marking the ride as a 'no show'.
In exceptional circumstances the driver might have mistakenly collected another client. In instances such as these, should the payment method was set to card and the driver marked the booking as completed, you will receive a full refund for your ride.