eCabs customers have the right to:
- View a displayed and visible Transport Malta Drivers Tag for identification.
- View, upon request, a true copy of the Partner Driver’s license issued by Transport Malta which is to be available at all times.
- Advise the Partner Driver of any preferred route to reach their destination during a ride, as long as this request is reasonable and is keeping a similar number of kilometres.
- Enjoy an environment which is adjusted to a customer’s liking, including heating or cooling, music choice and volume adjusted to reasonable comforts.
- Stop the Partner Driver from being distracted by anything under his control, including the illegal use of a mobile phone whilst driving.
- Ask for and receive a fiscal receipt at the end of the ride.
- Enjoy a smoke free environment - smoking inside the vehicle is illegal.